In the case of products that are non-tangible irrevocable goods, we do not make refunds after the product is sent. There are some products that may have a warranty and possibility of refund but this will be specified when purchasing the product.
The terms of the warranty are associated with manufacturing defects and operation under normal product conditions and these terms will only be effective if the equipment has been used correctly.
The customer’s purchase may be delayed for anti-fraud verification. It may also be suspended for a longer time for a more rigorous investigation, to avoid fraudulent transactions.